Global Best Practice Sharing
Carrefour Group was looking for a new way to share best practise examples across its global HR community. It should focus on work that had been done to foster Customer Centricity.
To create the virtual reality experience we worked with teams in Italy, Spain and Taiwan in order to bring the concept of Customer Centricity to life. It featured a local community outreach program, a large-scale internal learning program, the re-design of the beauty aisles in hypermarkets and Carrefour's neighbourhood response processes during typhoon season in Taiwan.